At a glance
Good to know
All important information

All information at a glance, a quick click on the appropriate category and you get exactly those answers, you have searched. On this page we summarize all the questions that we are asked over and over again over time. In the process of planning and booking, we provide you with exactly the information you need to make your holiday decision.

A-la carte Restaurant

We also have an a la carte restaurant with traditional Austrian cuisine. We kindly ask you to reserve a table in advance via+43 6542 7712 56 or per E-Mail.


Salzburg airport is 80 km away from the hotel. The airport in Munich is 200km away from the hotel.

We are happy to book an airport shuttle for you (for a fee).

Arrival by car

Please enter the address when you arrive: Sebastian-Hörl-Straße 5 into your GPS system. There you will find our parking place next to the hotel entrance (up to 1,80m height). Parking is free of charge for direct bookers.

Arrival by train

The train station Zell am See is only 3-4 minutes walk away from the hotel. Otherwise there is a taxi stand directly in front of the station exit.

Additional equipment in the apartments
  • Dishtowels, towels & bath towels
  • bed linen
  • kitchen equipped with cutlery, cooking utensils, hotplate and refrigerator
Baby- & toddler equipment

That also the youngest guests can feel at home with us as well, we are happy to provide with the following baby/child equipment for free:

  • Baby cot
  • High chair
  • Baby monitor
  • Bottle warmer
  • Changing mat
  • Stroller or buggy
  • Baby carrier
  • Safety bed rail

Please let us know in advance when you book, then we will prepare the room with the required equipment. We do not offer a babysitter service directly in the hotel, but we are happy to help you find a babysitter.


We also have a cocktail bar in the hotel.

Bicycle storage room

You are welcome to store your bicycle in our bike storage room, which is locked during the night. You are also allowed to take your bike into the room.


The main bus stop of Zell am See at Postplatz is only 3 minutes walking distance from the hotel.


The Casino Zell am Se is only 150 meters away from the hotel.

Cancellation policies

The booking conditions according to the Austrian hotel regulations apply. If otherwise, this will be mentioned in the reservation confirmation. This means in detail that

  • until 4 weeks before arrival, we charge 0% (no costs)
  • from 4 to 1 week before arrival, we charge 70%
  • from 7 to 0 days before arrival or in case of "No Show", we charge 100%

of the total arrangement price.

Cancellation due to an official requirement in connection with Covid-19 (e.g. quarantine due to a travel warning or lockdown) is a free reason for cancellation up to the day of arrival. A Covid-19 infection does not count as a free reason for cancellation. We recommend taking out travel insurance.

Current information regarding the current restrictions regarding Covid-19 can be found here.


Checkin time for the hotel rooms/apartments is 2 pm. If you arrive earlier, we will of course make every effort to have the rooms ready for you as soon as possible. Check-out time is at 10 a.m. on the day of departure. If you arrive later than 8 p.m., please let us know and we will be happy to explain the late check-in.

You are welcome to store your luggage safely in our luggage room at any time and to use a shower for a fee on the day of departure in case of a late departure.

In case of an early departure we will prepare a packed lunch for you.


Cancellation due to an official requirement in connection with Covid-19 (e.g. quarantine due to a travel warning or lockdown) is a free reason for cancellation up to the day of arrival. A Covid-19 infection does not count as a free reason for cancellation. We recommend taking out travel insurance.

Current information regarding the current restrictions regarding Covid-19 can be found here.


In summer you are welcome to rent our e-bikes for a fee

E-Charging station

We have an e-charging station for cars in the parking garage.

Equipment in the rooms
  • hairdryer
  • shampoo/shower Gel
  • phone
  • TV
  • safe
  • soundproof windows
  • water kettle
  • daily complimentary water bottle
  • towels
  • Iron/ironing board
  • on request: fan or refrigerator
  • free WIFI
  • on request: separate beds in double room Superior and double room Classic
Final cleaning fee

The final cleaning fee in the apartments is not included and will be charged with €50,00.

Golf Course Discounts

As our guest, you get a 30% discount on the green fee prices of the golf course Zell am See-Kaprun. If you have already seen our golf packages, which include the Golf Alpin Card at attractive prices, click here.

Hotel SPA area

We have two saunas (bio sauna and Finnish sauna), a Kneipp bath and a relaxation room. This area is open on request until 8 pm. You are welcome to borrow bathrobes and slippers at the reception free of charge. We do not have a swimming pool in the hotel, but the next indoor swimming pool Zell am See is only 2 walking minutes distance away from the hotel.


Free Wifi is available anywhere in the hotel. And there is an internet station in the lobby.


Kaprun and the Kitzsteinhorn is about 10km from the hotel, with the bus about 30 minutes. By car, you can reach it in about 10-15 minutes. The ski lift ticket for Zell am See in winter is also valid in the Kaprun ski area.


The lake, the nearest beach bath, as well as the ship dock Zell am See for a comfortable round trip with the MS Schmittenhöhe is only 150 meters away from the hotel.

Laundry service

We do not offer a laundry service in the hotel, but the next laundry shop is only 3 minutes walking distance.

Local tax

The local tax is not included and amounts to € 2,05 per night and person.

Location of the hotel and informations about Zell am See

We are right in the centre of Zell am See. The nearest shopping facilities, pharmacy, tobacconist, bars, restaurants, ski lift, lake and train station are within walking distance.

This link will take you to the Zell am See-Kaprun website. Here you will find all the information about the region, excursion destinations and other activities.


We offer in our hotel as well as in our apartments the types of meals without board, breakfast and half board. Our apartment guests are able to book breakfast and dinner as well.

Our breakfast is a rich breakfast buffet. Our half board is a five-course dinner menu.

Times: Breakfast 07:30- 10:00 o'clock | Dinner: 18:00-20:00 o'clock

If you have any allergies, please let us know before you arrive in connection with your reservation and our team will be happy to serve the required food.

For our little guests, there is always something suitable for breakfast as well as for dinner.

You are welcome to have breakfast with us or enjoy our 5-course dinner menu if you are not a guest at the Hotel Grüner Baum. External guests pay 15.00 EUR per person for breakfast and 39.00 EUR per person for our 5-course dinner menu.


All prices in EURO. Changes and errors may occur.


For your arrival please enter the address in your GPS system: Sebastian-Hörl-Straße 5. There you will find our parking lot next to the hotel entrance, as well as our parking garage (attention: up to 1,80m height). Parking is free of charge for direct bookers.

Payment methods

You can pay at the hotel in cash, by debit card or credit card (Mastercard or Visa only). You can also pay your room in advance by bank transfer.


Pets are welcome (15 EUR per night without food). Please inform us when you book.

Due to hygiene regulations, it is not allowed to bring your four-legged companion into the dining room during breakfast or dinner.


The reception is open from 8 a.m. in the morning until 8 p.m. in the evening.


We're a non-smoking hotel. Smoking is possible on the balcony as well as outdoors.

Ski Alpin Card

Already in Ski Winter 2019/20, the Ski ALPIN CARD kicks off as the new key to the three premium ski regions Skicircus Saalbach Hinterglemm Leogang Fieberbrunn, Schmitten in Zell am See and Kitzsteinhorn Kaprun. With 408 km of pistes, 119 lifts and a maximum of attractions - including glaciers - the new map promises a sheer endless mountain experience, making it the ticket highlight in the Alpine region. With the ticket network, three premium regions are creating even more comfort and clarity on offer, as in the future uniform prices for ski day passes, ski multi-day passes and seasonal and annual tickets will apply in all three areas.

More information and details can be found here.

Ski room/skiing/skiing area

Our hotel, as well as the apartment building have a ski room, where you can store your skis and warm your boots on a ski boot dryer.

The nearest ski lift is only 5 minutes walking distance away (CityXPress). Via the CityXPress you reach the complete ski area and can also return via a valley run to the CityXPress with skis.

You can reach the Schmittenhöhenbahn by car in 5 minutes and by bus in 10 minutes. The nearest bus stop is only a few minutes walking distance away. There is no hotel ski bus to the slopes.

Here you will find a map of the slopes in advance. 


The ski rental is directly in the hotel. We ask you to submit your request to the ski rental directly here. Hotel guests get -10% discount.

We recommend the Skischule Zell am See, please submit your request directly here. There are group courses, as well as private courses for beginners, advanced and all ages. If you book the ski school, the nearest ski school to the hotel is the CityXPress station.


As our hotel belongs to the Tauernspa-Friends, you are welcome to purchase tickets with -10% discount at the reception at any time.

Terms of payment

To fix your reservation we ask you for a deposit of 30%, which you can pay by credit card or bank transfer. The payment modalities as well as payment conditions are again detailed in the reservation confirmation.

Travel insurance

We recommend that you take out travel insurance.

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